A real estate office manager or office administrator supports the front office operations of a real estate brokerage or team. They help with assorted office work, answering phones, and answering client questions.
Brokerages hire office managers and office administrators to help handle basic office needs. Because agents are independent contractors, they rarely help with office operations. As a result, a brokerage typically needs to hire someone to help. This ensures that phones are answered and office supplies and equipment are well-maintained. Many office managers and office administrators do much more. Additional tasks range from helping coordinate showings to helping with transaction coordinator responsibilities. Many office managers and office administrators are also notaries.
Real estate office managers and office administrators are often full-time salaried employees hired by a brokerage. In other cases, they are shared by one or more agents or agent teams who rent an office.
Office managers and office administrators do not need to have a real estate license. But sometimes, these professionals already have one or get one over time. When they are licensed, they can also help with showings and answering more-detailed client questions.